Bringing multi-media (email, fax, web chat, SMS) and work force optimization into your contact center is essential but starting can be confusing or overwhelming. VanRan can install a single interface for managing all your customer interactions, reducing costs and increasing your efficiency.
- Get the right tools to know when your customers enter information at the start of a call they will be connected to the right agent, and the right tools to know why when calls are abandoned.
- Make sure your customers are routed to the right agent within defined service levels, and your supervisors have the tools to manage accordingly.
- Gain insight into skills-based routing, reporting, call recording, screen capture, work force management, proactive contact, scripting, interactive voice response (IVR) and more.
We can help you meet and exceed your customer’s expectations. Call us at (770) 452-9929 to learn how.